Terms of Service

CONDITIONS OF USE AND SALE

Service Hero Consulting LLC and its affiliates (“Company”) provide access to this Website
(www.serviceheroacademy.com) and the associated Application (Service Hero Academy) and license our products to
you subject to the conditions set out on this page.

Please read these conditions carefully before using Website and Application. By accessing the Website
and Application, you signify your agreement to be bound by these Conditions of Use and Sale and the
Video Licensing Agreement Terms of Conditions (“Terms”). If these Conditions of Use and Sale are
inconsistent with such Terms, the Terms will control. By completing a subscription and/or accessing the
Company Website and Application, you agree to be bound by these Conditions of Use and Sale and the
Video Licensing Terms and Conditions, whether you are the subscription holder or the person accessing
under subscription holder’s license.

1. Your Account.
   Please ensure that the details you provide us with are correct and complete and inform us immediately
   of any changes to the information that you provided when registering and completing the subscription
   process. The Company reserves the right to refuse access to the Website, Application, terminate
   accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be
   without charge to you.
2. Privacy
   Please review our Privacy Policy, which also governs your visit to the Website and Application for further
   details.
3. Access to the HVAC training modules.
   We will do our utmost to ensure that availability of the website will be uninterrupted and that
   transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
   Also, your access to the Website and Application may also be occasionally suspended or restricted to
   allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit
   the frequency and duration of any such suspension or restriction.
4. License for website access.
   The Company grants you a limited license to access and make personal use of the Website and
   Application, but not to download (other than page caching) or modify it, or any portion of it, except with
   express written consent of the Company. This license does not include any resale or commercial use of
   this Website or its contents; any collection and use of any product listings, descriptions, or prices; any
   derivative use of this Website or its contents; any downloading or copying of account information for
   the benefit of another merchant; or any use of data mining, robots, or similar data gathering and
   extraction tools.
   The Website and Application or any portion of this Website and Application may not be reproduced,
   duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our
   express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of the Company and its affiliates without
express written consent. You may not use any meta tags or any other “hidden text” utilizing the
Company’s or its affiliates’ names or trademarks without the express written consent of the Company.
Any unauthorized use terminates the permission or license granted by the Company.

5. Your conduct.
   You must not use the Website and Application in any way that causes, or is likely to cause, the Website
   and Application or access to it to be interrupted, damaged or impaired in any way.
   You understand that you, and not the Company, are responsible for all electronic communications and
   content sent from your computer to us and you must use the Website and Application for lawful
   purposes only.
   You must not use the Website and Application for any of the following:
   a. for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
   b. to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory,
   obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other
   right; or is otherwise injurious to third parties; or objectionable; or which consists of or
   contains software viruses, political campaigning, commercial solicitation, chain letters, mass
   mailings or any “spam”;
   c. to cause annoyance, inconvenience or needless anxiety.
6. Conditions Relating to the Sale of Products to You.
   When you complete the subscription process, we will send you an e-mail confirming receipt of your
   confirmed ordered subscription and containing the details of your order.
7. Electronic Communications.
   When you visit the Company or send e-mails to us, you are communicating with us electronically. We
   communicate with you by e-mail or by posting notices on the Website or through the Applicaiton. For
   contractual purposes, you consent to receive communications from us electronically and you agree that
   all agreements, notices, disclosures and other communications that we provide to you electronically
   satisfy any legal requirement that such communications be in writing.
8. Alteration of Service or Amendments to the Conditions.
   We reserve the right to make changes to our Website, the Application, policies, and these Conditions of
   Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in
   force at the time that you use the Website and Application or that you order goods from us, unless any
   change to those policies or these conditions is required to be made by law or government authority (in
   which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid,
   void, or for any reason unenforceable, that condition will be deemed severable and will not affect the
   validity and enforceability of any remaining condition.
9. Events beyond our reasonable control.
   We will not be held responsible for any delay or failure to comply with our obligations under these
   conditions if the delay or failure arises from any cause which is beyond our reasonable control.
10. Waiver.
    This Condition and Use of Sale and the Video Licensing Agreement Terms and Conditions, collectively
    the “Agreement” constitutes the entire agreement between you and us. All prior representations and
    agreements between you and us regarding this rental are void. A waiver by us of any breach of this
    Agreement is not a waiver of any additional breach or waiver of the performance of your obligations
    under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise
    any of our rights under this Agreement does not constitute a waiver of any other provision of this
    Agreement.

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Privacy Policy

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Application Privacy Policy, and Service Hero Consultants and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Service Hero Consultants include Service Hero and Service Hero Academy. The Service Hero application is a Training and Marketing application. By using the Service Hero application, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Service Hero may collect personally identifiable information on serviceheroacademy.com, such as your:

• First and Last Name
• Mailing Address
• E-mail Address
• Phone Number
• Employer
• Job Title 

If you purchase Service Hero’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Service Hero collects and uses your personal information to operate and deliver the services you have requested.

Service Hero may also use your personally identifiable information to inform you of other products or services available from Service Hero and its affiliates.

Sharing Information with Third Parties

Service Hero does not sell, rent or lease its customer lists to third parties.

Service Hero may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Service Hero, and they are required to maintain the confidentiality of your information.

Service Hero may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Service Hero or the site; (b) protect and defend the rights or property of Service Hero; and/or (c) act under exigent circumstances to protect the personal safety of users of Service Hero, or the public.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Service Hero does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Service Hero reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Service Hero welcomes your questions or comments regarding this Statement of Privacy. If you believe that Service Hero has not adhered to this Statement, please contact Service Hero at:

Service Hero Consultants
11560 S State St
Draper, Utah 84020

Email Address:
support@callservicehero.com

Telephone number:

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Effective as of June 01, 202

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